Refund policy

R.A.T. GEAR Return Policy

Updated 25.07.2025

Overwhelming 365-day return policy*
We grant our products a whopping 365-day return policy*.
During this period, the customer has the right to inspect the product in a manner that is considered to be the same in quantity and quality as the customer would inspect the product in an unopened sales package and its features when purchasing the product in a store.
*Does not apply to Outlet products. Notification of return of products purchased from Outlets must be submitted no later than 14 days.

The right of return only applies to unused, faultless, saleable products.
Products and product packaging must be in original condition and all accessories and devices that came with the product, as well as tags, must be included in order for you to receive a refund according to the terms and conditions for the product return.
NOTE! We do not grant free returns for our products. Any costs incurred during the return will be deducted from the amount to be refunded. We also do not collect shipments intended for payment by the recipient by post or in any other way. The customer is always responsible for the shipping costs of the products they return themselves.

It takes 7-14 business days to process customer returns. This time consists of transportation time, processing time, and the time required for accounting procedures.
EVERY PRODUCT ORDERED FROM US IS CHECKED BEFORE DELIVERY TO THE CUSTOMER TO ENSURE CUSTOMER SATISFACTION.

Complaints / Defective or damaged product
Contact our customer service by email info@rat-gear.com (24/7) or by phone at +358 (0) 50 3696 690 (Mondays / Wednesdays / Fridays 4-7pm CET) and tell us about the problem and follow the instructions you receive from us.
NOTE! We do not accept automatically generated cancellations or returns for these products. We reserve the right to repair the product or exchange it for a new one in good condition in accordance with the Consumer Protection Act.

Order cancellation
The customer has the option to cancel their order as long as the order has not been fulfilled. The cancellation option is valid for a maximum of 24 hours, if the order has not been marked as fulfilled before then.
The order can be canceled from the “Cancel order / Make a return” section found at the bottom of the online store.

Order return
The customer has the option to make a return notification directly on the online store pages. The customer will receive a confirmation of the return request by email, and later a notification of the return acceptance, which will include the return address and other information required for the return. You can find more detailed return instructions further down in this article.
The return notification can be made in the “Cancel order / Make a return” section at the bottom of the online store.

NOTE! Order returns do not apply to products that have been returned, defective or damaged. These must be reported separately to customer service. We reserve the right to repair the product or exchange it for a new one in good condition in accordance with the Consumer Protection Act.
NOTE! We do not grant free returns for our products. Any costs incurred by the return will be deducted from the amount to be returned. We also do not collect parcels intended for payment by the recipient by post or in any other way. The customer is always responsible for the shipping costs of the products they return.

How do I make a customer return?
* If you have noticed a defect in the product or if the product has broken due to a structural defect or manufacturing error, please contact our customer service by email at info@rat-gear.com (24/7 Finnish, Swedish, English) OR by phone at +358 (0) 50 369 6690 (Mondays/Wednesdays/Fridays from 4:00 PM to 7:00 PM CET / Finnish, English), and we will give you instructions on how to proceed. In this case, do not return the product without contacting us. We do not accept automatically generated cancellations or returns for these products.

* If you are returning an intact and saleable product within 365 days of the purchase date, follow the following instructions:

1. Notify us of the customer return via the “Cancel order / Make a return” menu at the bottom of the online store, and you will receive a confirmation of the notification and a notification shortly after that the return has been accepted with return instructions OR contact us directly by email at info@rat-gear.com and we will send you return instructions directly.

2. Pack the product in a suitable size of packaging carefully and in such a way that the product is not damaged in transit. Note! Please do not make any markings on the original product packaging. Do not send the product without protective packaging. You are responsible for the shipment and its condition until it reaches us.

3. Check that each part of the product / package is packaged correctly and that all tags, labels and instructions, etc. that were delivered to you with the product are included.

4. Slip a free-form message note inside the package stating your name, address, email address and phone number (preferably also the reason for the return, so that we can improve our service) and close the package.

5. Make sure that there are no old address labels visible on the package.

6. Send the package to us via the shipping company of your choice and send us the tracking number you received by email to info@rat-gear.com so that we can claim the package as soon as possible and handle the matter as smoothly as possible.

Note! Remember to keep the Shipping Receipt and the Return Tracking Number until the return has been processed and the refund appears on your account. Without a receipt or return tracking number, we cannot be held responsible for any loss of the return shipment.

Refund
We will issue a refund once we have received and processed your return (processing time 7-14 days). The refund will be made by the payment service provider to the payment method you used.

Note! We do not grant free returns for our products. The costs incurred for the return will be deducted from the amount to be returned. We also do not accept cash on delivery or other means of payment for shipments intended for the recipient. The customer is always responsible for the shipping costs of the returned products.

If you have read this page up to this point:
"Thank you for ordering from us.
However, we are very sorry if we have failed and for this reason you decide to return your purchase.
However, we hope to see you again in our online store and we will try our best to serve you better next time."
Kind regards
R.A.T. GEAR Entrepreneurs