Terms of service

R.A.T. GEAR General Terms and Conditions

Updated 21.05.2026

1. Customer
R.A.T. GEAR is an online shopping website maintained by Oy Air United International Ltd (Business ID: 3407337-1).
The customers of the R.A.T. GEAR online store can be consumers, companies and organizations.
These terms and conditions apply to the commercial relationship between Oy Air United International Ltd / R.A.T. GEAR online store (hereinafter referred to as the “Company”) and its consumer customers (hereinafter referred to as the “Customer”), to which Finnish and EU legislation on consumer trade, marketing and advertising also applies.
The Company has the right to update these terms and conditions without prior notice. Orders are subject to the terms and conditions valid at the time of order, which can be read on the Company’s online store website.

2. Customer relationship and data protection
When ordering, the Customer fills in their complete contact details at the online store checkout when placing an order or the Customer creates a customer account for ordering, where the Customer stores their complete contact details. Customers are required to provide their name, address, telephone number and email address.
Customer information is stored in the Company's customer and marketing register, where the information is used to maintain the customer relationship. The Company and its group companies also have the right to process and disclose the information in the register for justified purposes in accordance with applicable legislation.
The data protection statement in accordance with the General Data Protection Regulation can be seen on the R.A.T. GEAR online store page under the Data Protection Statement. The Customer can check the information about themselves through their customer account and, if they wish, prohibit the use and processing of their data for marketing purposes.
The Company's online store pages are constantly monitored for data breaches and other abuses. Any activity that violates the terms of the contract will be reported immediately to the supervisory authority. The Company has the right to cancel the transaction if the Customer has not acted in accordance with generally accepted practices. In addition, the Company reserves the right not to sell products for resale.
The Customer may also be sent a product review request by email after purchase. Responding to the review request is voluntary, and it only includes products that the Customer has already purchased. The Company uses the information collected through reviews to develop the customer experience, product range and services. The Customer has the right to prevent the sending of review requests in the settings of their own customer account. The Company wants to offer its Customers the most accurate picture / accurate product reviews of the product so that we can serve our Customers as well as possible and keep our product range as high as possible. Therefore, we ask you to take a moment and respond to the product review surveys as comprehensively as possible (this function is not yet in use at the moment).

3. Product range
The Company sells to Customers products that are in our warehouse in Finland and products that are in the warehouse of our partners. If the product is out of stock in our warehouse or in the warehouse of our partner, the Customer will not be able to order it from our online store. In this case, the product will be marked “Sold out” and there is no possibility to order it. However, if the product has been out of stock and the Customer has been able to order it through the online store, we will inform the Customer of this without delay and an estimate of when the product will be available to the Customer. We will also try to add information to the product texts about when the product will be available next if we know it.
The Company is not liable for damage caused by force majeure. Force majeure is considered to be an unforeseen circumstance or change in circumstances that is beyond the Company's control. The Company will notify the Customer of force majeure without delay.
The Company may sell outlet products online. Outlet products are mainly customer returns, sample pieces, used, repaired or used equipment in advertising. The condition category of the product and other properties and sales terms are defined in the sales information for the outlet product.
The Company reserves the right to restrict the sale of certain products. The age limits of the products are observed in accordance with the law. Ordering K18 products requires the Company to provide the date of birth and the necessary permits for parts of the products that require official permits to the Company before the sale of the products.

4. Payment terms and payment
Payment service provider STRIPE
The payment intermediary service and payment service provider is STRIPE, which is one of the world's largest and most reliable payment service providers. Click here to go to STRIPE's website.
In case of complaints, we ask you to primarily contact the product supplier.
Payment service provider KLARNA
You can choose Klarna as your payment method.
Klarna offers you detailed payment terms on its website.
For more information or questions about payment, visit Klarna's website.
In case of complaints, we ask you to primarily contact the product supplier.

to the supplier.
Payment service provider PAYPAL
PAYPAL, which is one of the world's largest and most reliable payment service providers, operates as the payment intermediary service and payment service provider. Click here to go to the PAYPAL website.
In case of complaints, we ask you to contact the product supplier first.
Payment service provider APPLE PAY
APPLE PAY is the payment intermediary service and payment service provider. Click here to go to the APPLE PAY website.
In case of complaints, we ask you to contact the product supplier first.
Payment service provider GOOGLE PAY
GOOGLE PAY is the payment intermediary service and payment service provider. Click here to go to the GOOGLE PAY website.
In case of complaints, we ask you to contact the product supplier first.
Payment service provider PAYTRAIL
Paytrail Oyj (2122839-7) acts as the payment intermediary service provider and payment service provider in cooperation with Finnish banks and credit institutions and Klarna.
Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask you to primarily contact the product supplier.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kuluttaja/tietoa-maksamiste
The customer selects the desired payment method from the options displayed at checkout.

5. Delivery
The products are delivered by the selected shipping service that the customer selects at checkout.
Basically, the products of an individual order are delivered in one go. If necessary, orders containing multiple products will be sent in multiple packages, so it is possible that not all products will arrive at the same time.
If not all of the products in the order are immediately available for delivery, the Customer may request to split the order, in which case the missing products will be transferred to a new order. The delivery of a new order resulting from splitting the order will incur an additional charge. However, the Company reserves the right to split orders unilaterally, in which case the shipment of the new order will be free of charge.
The current delivery terms can be found on the R.A.T. GEAR online store page under Delivery terms.

6. Pricing and payment methods
The prices include VAT but do not include delivery costs.

The Company reserves the right to cancel the order if the product has been sold at a clearly incorrect price due to a pricing error, system failure or other similar error situation.
Current information on the available payment methods can be found on the R.A.T. GEAR online store pages. Other terms and conditions may also apply to credit payment methods, for example, regarding creditworthiness checks. More detailed descriptions of the credit and information about the credit provider are specified in the shopping cart as required by law.

7. Returns
R.A.T. GEAR offers a 14-day right of return for the products it sells. We comply with the liability for defects in goods as defined in the Consumer Protection Act for all our products. The customer can return the product via the shipping company of their choice. The returned products must be carefully packaged.
The customer is obliged to present a proof of purchase, receipt or other proof of the purchase transaction and time of purchase in connection with the return. In addition, the customer must carefully keep all documents related to the customer return until they have received notification of receipt of the return from the Company.
The customer is legally responsible for any decrease in value if the product has been put into use. The customer must take care of the product and the accessories, instructions and product packaging supplied with it until they have decided to keep the product.
The company will refund the payments received for returned products no later than 14 days after the returned products have been received. The refund will be made using the payment method used by the customer to pay for the order, unless another policy has been expressly agreed upon in connection with the return.
The limitations of the right to return are determined in accordance with applicable legislation. Pursuant to Chapter 6, Section 16 of the Consumer Protection Act.
Up-to-date return terms and instructions can be found on the R.A.T. GEAR online store page under Return Terms.

8. Warranty
If a product has been separately granted a warranty by the seller or manufacturer of the product, we will notify you of this separately on the product website. Any warranty granted does not limit the seller's liability for defects referred to in the Consumer Protection Act. The customer must familiarize himself with the stated warranty terms of the product before using the product. Any separately granted warranty can be found on the product's online store page. Warranty repairs under liability for defects are always carried out in accordance with the terms and conditions stated in the Consumer Protection Act. Defective Outlet products will not be exchanged for a new product of the same normal price.
The warranty repair / maintenance time estimate is approx. 30 days. Products delivered for repair / maintenance will be stored for three months after the customer has been notified of the completion of the maintenance / work.

After this he product is recycled.
The company is not liable for damages caused by the customer. Costs outside the scope of liability for defects / warranty and clearly unjustified repair / maintenance costs may be charged in full to the customer.

9. Dispute resolution
The parties shall endeavour to negotiate any disputes, but if no agreement is reached between the parties, the consumer customer has the right to bring any disputes arising from this agreement to the attention of the consumer advice service or to have the dispute resolved by the consumer dispute resolution board. The consumer also has the option of using the online dispute resolution platform maintained by the European Commission. These procedures are in writing.
Attorney fees are not reimbursed, as the consumer advice service and the consumer dispute resolution board provide free assistance in resolving disputes.
The customer may file a lawsuit against the Company regarding disputes arising from the contractual debt relationship either in the District Court of Southwest Finland or in the district court of their permanent residence. If the customer does not have a residence in Finland, the disputes will be handled in the district court of the Company's domicile.